Shipping policy - Hide Nova

Hide Nova Shipping Policy

At Hide Nova, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below for complete transparency.

Order Processing Time

Orders are processed within 3–6 business days
Orders placed on weekends or public holidays are processed on the next business day

Shipping Origin

All Hide Nova products are manufactured and shipped from Pakistan
Hide Nova is a UK-based brand, serving customers worldwide

Shipping Coverage

We offer free international shipping on all orders
We currently ship to most countries worldwide

If we are unable to ship to your location, our support team will notify you after order placement.

Estimated Delivery Time

Estimated delivery times may vary by destination:

International Orders: 7–14 business days

Please note that delivery times are estimates and may be affected by customs clearance, local courier delays, or peak seasons.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees
These charges are determined by local authorities and are the customer’s responsibility
Hide Nova is not responsible for delays caused by customs processing

Order Tracking

Once your order has shipped, you will receive a tracking number via email
Tracking updates may take 24–48 hours to appear

Incorrect or Lost Orders

If your order is:

Delayed beyond the estimated delivery time
Marked as delivered but not received
Incorrect or incomplete

Please contact our support team, and we will assist you promptly.

Address Accuracy

Customers are responsible for providing accurate shipping information.
Hide Nova is not responsible for delays or losses caused by incorrect or incomplete addresses.