Hide Nova Refund & Returns Policy

At Hide Nova, customer satisfaction is important to us. We aim to provide high-quality jackets, pants, and shorts at affordable prices. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and unwashed
  • The item is in its original condition and packaging
  • The return request is made within 7 days of receiving your order

Items that show signs of wear, damage, or alteration may not be eligible for a return.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Items marked as final sale
  • Items damaged due to misuse, washing, or normal wear and tear

How to Request a Return

To initiate a return:

  1. Contact our customer support team with your order number and reason for return
  2. Our team will review your request and provide return instructions
  3. Once approved, return the item as instructed

Please do not send items back without prior approval.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect
  • Original shipping charges (if any) are non-refundable

Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed to the original payment method
  • Refunds are typically completed within 7–14 business days
  • Processing times may vary depending on your payment provider

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will arrange a replacement or refund at no additional cost.

Order Cancellations

  • Orders can be canceled within 12 hours of placement
  • Once an order has been processed or shipped, it cannot be canceled

International Orders

Hide Nova ships internationally from Pakistan. Any customs duties, taxes, or import charges imposed by your country are the customer’s responsibility and are non-refundable.

Contact Us

For any questions regarding refunds or returns, please contact our support team through our website.