Privacy policy - Hide Nova

Hide Nova Privacy Policy

At Hide Nova, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or shop on our website.

Information We Collect

When you use our website, we may collect the following information:

Personal details such as name, email address, phone number, and shipping address
Payment-related information (processed securely by third-party payment providers)
Order history and customer support communications
Technical data such as IP address, browser type, and device information

How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about orders, updates, or support requests
Improve our website, services, and customer experience
Prevent fraud and ensure website security
Comply with legal and regulatory requirements

Payment Security

All payments are handled through secure, trusted third-party payment gateways.
Hide Nova does not store or have access to your full payment details.

Sharing Your Information

We do not sell or rent your personal data. Your information may only be shared with:

Shipping and logistics partners to deliver your order
Payment processors for secure transactions
Legal authorities if required by law

All third parties are required to handle your data responsibly

Size Confirmation Policy (Important)

After placing an order, our team may contact you to confirm your selected size to help ensure accuracy.

If we do not receive a response within 12 hours of contacting you, your order will be processed using the size you selected at checkout, based on the size chart provided on our website
By placing an order, you acknowledge that the final responsibility for size selection remains with the customer

Size-Related Returns & Exchanges

If a sizing issue occurs after delivery and the item was produced according to the ordered size and published size chart, Hide Nova is not responsible for accepting returns or exchanges related to sizing
We strongly recommend reviewing the size chart carefully before placing your order

This policy helps us maintain fair pricing and efficient production.

Cookies

Hide Nova uses cookies to:

Enhance website functionality
Analyze website traffic and performance
Improve your shopping experience

You can manage or disable cookies through your browser settings.

Data Protection & Security

We take reasonable steps to protect your personal information using industry-standard security measures. However, no online transmission is completely secure.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us through our website.

International Operations

Hide Nova is a UK-based brand. Our products are manufactured and shipped from Pakistan, and your data may be processed accordingly in compliance with applicable laws.