Hide Nova FAQs
1. What products does Hide Nova sell?
Hide Nova offers a wide range of jackets, pants, and shorts for men and women, designed for everyday wear and all seasons.
2. Where is Hide Nova based?
Hide Nova is a UK-based brand. All products are manufactured and shipped from Pakistan.
3. Do you ship internationally?
Yes. We offer free international shipping to most countries worldwide.
4. How long does delivery take?
Estimated delivery time is 7–14 business days after shipping. Delivery times may vary due to customs clearance or courier delays.
5. Will I receive a tracking number?
Yes. Once your order is shipped, a tracking number will be sent to you via email. Tracking updates may take 12–48 hours to appear.
6. How do I choose the correct size?
Please refer to the size chart provided on each product page before placing your order. Accurate size selection is the customer’s responsibility.
7. Will your team contact me for size confirmation?
Yes. After placing an order, our team may contact you to confirm your selected size.
- If we do not receive a response within 12 hours, your order will be processed using the size selected at checkout, based on our size chart.
8. What if the size doesn’t fit me?
If the item is produced according to the ordered size and size chart, Hide Nova does not accept returns or exchanges due to sizing issues. We strongly recommend reviewing the size chart carefully before ordering.
9. Do you accept returns or refunds?
Yes. Returns and refunds are handled according to our Refund & Returns Policy. Items must meet eligibility requirements to be accepted.
10. What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will assist you.
11. Can I cancel my order?
Orders can be canceled within 12 hours of placement, unless the order has already been processed or shipped.
12. Are there any customs or import charges?
International orders may be subject to customs duties or taxes, which are determined by local authorities and are the customer’s responsibility.
13. How can I contact Hide Nova?
You can contact our customer support team through the Contact Us section on our website.
